Text back from our 1-800 today
Use the Transovo platform toll-free as your text-back sender — already registered on our side. You do not need your own texting number or your own A2P brand campaign to start sending recovery SMS.
Missed call text back
Stop losing customers when you cannot answer the phone.
Transovo turns unanswered calls into compliant SMS — with templates you control, team alerts, and a clear handoff when a human needs to step in.
Send recovery texts from our platform toll-free — no own texting number, no waiting on your A2P approval to try it. Free plan included. Keep your existing line for calls.
$0 to start · Platform 1-800 sender · Team email & SMS alerts · Press-1 or existing permission
Why businesses switch
Missed-call texting that actually ships — not a six-week carrier project.
Others charge before you see a single recovery, or make you wait weeks on A2P just to test. Transovo lets you run on our toll-free sender, alert your team, and upgrade once — when volume — not vendor paperwork — says so.
Keep the number customers call
Forward unanswered calls from your existing business line. When you answer, nothing changes — we only step in on the miss.
Free plan — not a bait-and-switch
Most missed-call texting tools start at painful monthly fees. Transovo includes real recoveries on the free plan. When you outgrow it, one straightforward paid plan — not a menu of add-ons.
Press-1 or existing permission
Choose caller Press-1 opt-in or existing permission attestation — both supported from day one on the platform sender.
Email alerts on Free · SMS on Pro
Free plan emails your team on missed calls, replies, and voicemail. Pro adds SMS alerts so the right person knows immediately.
Your templates, not a runaway bot
Recovery messages you write, plus one automatic acknowledgment. Then your people call back, reply, or mark handled.
The cost of a missed call
You cannot answer every ring. You can still win the lead.
On a job, with another customer, or after hours — callers rarely leave voicemail. They will text back if you give them a fast, compliant path.
Voicemail is a dead end
Most people hang up. A text invitation while they still care beats playing phone tag tomorrow.
Competitors answer faster
The first business to respond often gets the job — even if you were busier doing the work.
Your team stays in control
Automatic recovery and one ack — then a real person calls back or marks handled.
From missed call to follow-up in seconds.
Forward when you do not answer. Transovo handles consent, sends your recovery sequence, and puts the thread where your team already works.
01
They call your line
Same number on your truck, website, and Google — you answer when you can.
02
No answer → Transovo
Carrier forwarding sends the unanswered call to Transovo ingress — not a new public number.
03
Permission to text
Press-1: disclosure + keypress. Existing permission: voicemail + recovery per your attestation.
04
Recover & notify
Recovery texts from the platform sender (or your verified sender later), team alerted, status tracked.
Platform sender vs your own
Call your number. We can text from ours.
Your business lineis still what customers dial — forward when you do not answer. Recovery SMS can come from Transovo's platform toll-free (already on our A2P) so you are not buying a second line or filing brand registration just to send your first text back.
Want texts to show your local number instead? Add your own sender later — that path uses standard A2P/10DLC registration and approval timelines. Many businesses stay on the platform sender.
Business line (you keep)
(571) 555-0142
Customers call here
No answer → forward
Recovery texts (start here)
Transovo platform 1-800
We send · Our A2P · Free plan OK
What customers experience
Your recovery template
Sorry we missed you — reply with what you need and we'll call back shortly.
Need a service call Thursday AM.
One automatic reply
Thanks — we got it and will reach out soon.
Team notifiedNeeds follow-up
Your playbook
Templates you control. Handoffs your team owns.
Configure on-a-job, after-hours, and first-touch recovery messages. One automatic ack, then your crew replies, calls back, or marks the lead handled.
- Editable recovery openers (Press-1 compliance copy stays locked)
- Missed-call list with needs follow-up / handled
- Clear analytics — suppressed is not the same as failed
Compliance
Consent that matches how you actually operate.
Recorded, auditable permission — aligned with carrier rules, not checkbox theater.
After hours
Closed for the day. Still capture the intent.
Night and weekend callers get your voicemail plus a recovery path when configured — so Monday starts with names and needs, not mystery hang-ups.
8:37 PM · Closed
After-hours recovery
We're closed — reply with your name and what you need; we'll respond when we open.
Never miss the miss
Your phone was busy — your team still gets the alert.
Route business notifications by email and text when a recovery matters: a fresh missed call, a customer reply, or a thread that still needs follow-up — so the lead is not sitting silent in the inbox until tomorrow.
- Multiple recipients — owner, dispatcher, on-call
- Email and SMS channels
- Email on Free · email and SMS on Pro
Email · Owner
Missed call — Sarah replied
"Do you have openings Thursday?" · Needs follow-up
SMS · On-call tech
Missed call text back: new reply from (571) 555-0198
Missed-call inbox
Every recovery thread tied to the call that started it.
See the miss, the consent path, the texts, and the reply — then close the loop.
- Conversation linked to missed-call detail
- Needs follow-up vs handled on the list
- Mark handled when the job is won or lost
Recovery messages for the moment they missed you.
Busy, closed, or first touch — you write the templates; Transovo sends the right one.
On a job
We're with another customer. Reply with what you need — we'll get back to you shortly.
After hours
We're closed. Leave your details and we'll respond when we're back.
Next step
Thanks for reaching out. Tell us how we can help and we'll take it from here.
Built for businesses where every call matters.
Home services
HVAC, plumbing, electrical, cleaning, landscaping — jobs that start with a ring.
Dental & healthcare
Capture intent when the front desk is tied up.
Salons & personal care
Stay responsive while you are with another client.
Automotive
Service inquiries that cannot wait for voicemail.
Professional services
Turn missed inquiries into conversations to qualify.
Local businesses
When customers call to buy or book, meet them on SMS.
Plans
Free vs Pro — see exactly what changes when you upgrade.
Both plans send recovery SMS from our platform toll-free so you can start without your own A2P registration. Pro adds volume, SMS alerts to your team, every recovery strategy, booking links, and deeper analytics — not a different product.
| What you get | Free$0/mo | Pro$19.99/mo |
|---|---|---|
| Monthly missed-call text-backs | 25 | 300 |
| Platform toll-free text-back sender (no customer A2P to start) | Included | Included |
| Keep your existing business line for calls | Yes | Yes |
| Press-1 or existing permission consent | Yes | Yes |
| Recovery message strategies | 2 essential templates | All 5 templates + after-hours wording |
| Team email alerts (missed call, reply, voicemail) | Yes | Yes |
| Team SMS alerts | — | Yes |
| Booking links in recovery | — | Yes |
| Analytics | Core usage summary | Full funnel, trends & drilldowns |
| Credit card to start | Not required | Billed monthly when you upgrade |
| Customer-owned local number (optional A2P add-on) | Add anytime (+$10/mo + one-time carrier fees) | Add anytime (+$10/mo + one-time carrier fees) |
Upgrade to Pro
More recoveries, SMS team alerts, all strategies, booking links, and analytics.
Already have an account? Sign in to upgrade
Pricing
Choose how you want to start — upgrade anytime.
Start free with no card, or go straight to Pro checkout. Optional customer-owned messaging is a separate add-on on either plan.
Free
$0/mo
- 25 missed-call text-backs / month
- 2 recovery strategies (Simple, What do you need?)
- Press-1 or existing consent
- Email team alerts — no SMS on Free
- Platform toll-free sender — no A2P required
Pro
$19.99/mo
One paid plan — not a menu of tiers.
- 300 missed-call text-backs / month
- All 5 recovery strategies + after-hours message wording
- Email + SMS team alerts
- Booking links & full analytics
- Same platform sender — optional own-number add-on below
See full Free vs Pro comparison
Need more than 300? Pro can enable optional usage-based overages with a monthly spending cap (coming soon).
A2P add-on
$19.50 once
+$10/mo
Stacks on Free or Pro. Separate from the $19.99 subscription.
- Customer-branded, customizable messaging
- Manual two-way SMS after carrier approval
- Carrier registration fees (pass-through)
- Free + add-on = $10/mo · Pro + add-on = $29.99/mo
$19.50 covers standard brand + campaign review fees; $10/mo is the standard campaign recurring fee (Telnyx pass-through, no Transovo markup).
A recovery counts when the first automated recovery SMS is accepted for sending — not when the call is missed. Voicemail and call records continue after you hit your text-back limit.
Frequently asked questions
No. Customers keep calling the number they already know. You set up unanswered-call forwarding to Transovo — you do not replace your line.
Only if you want recovery texts to come from your own local or toll-free sending number. On the Transovo platform sender (our pre-verified toll-free), we send on our registration — you can start and stay on that path on the free plan without filing your own A2P campaign. If you later add your own number as the text-back sender, carrier brand registration and approval apply — same as anywhere else.
No. Recovery SMS can send from the Transovo platform toll-free while you keep your existing line for incoming calls only. Adding your own texting number is optional when you want texts to show your local caller ID.
Nothing changes. You answer and handle the call normally. Transovo only runs when the call is not answered and forwarding applies.
Choose Press-1 (caller hears a disclosure and presses 1 to opt in) or existing permission (you confirm you already have permission to text those callers). With Press-1, a compliance confirmation text is sent before your recovery message.
With Press-1, only if they press 1. With existing permission, recovery follows your configuration when a call qualifies as missed. Opt-outs and exclusions are always honored.
No. You configure recovery templates and an optional one-time automatic reply. After that, your team continues the conversation or marks the lead handled.
Yes. Paste your link in a reply from the missed-call conversation — same as you would from any business texting workflow.
25 missed-call text-backs per month on the platform toll-free sender, Press-1 or existing consent, essential recovery workflow, and email notifications to your team — no credit card to start.
Pro is $19.99/month for 300 text-backs, all recovery strategies, email plus SMS team alerts, booking links, and detailed analytics. You can stay on the platform sender or add customer-owned A2P messaging separately.
After-hours callers can still reach your voicemail flow and, when configured, receive a recovery text so your team has context when you reopen.
The next call you miss does not have to be the next customer you lose.
Start free with missed call text back — platform sender included, your business line unchanged.