Privacy Policy

This Privacy Policy explains how [REDACTED] LLC (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit transovo.ai, create an account, book an appointment, or use our appointment scheduling, messaging, AI-assisted booking, payment facilitation, and related software services (together, the “Services”).

Transovo provides software that helps businesses manage appointments, customer communications, reminders, workflows, and related operations. We are a software provider. Businesses that use Transovo decide how they configure booking, messaging, pricing, and customer interactions.

1. Who we are

[REDACTED] LLC is a limited liability company located in Woodbridge, Virginia, United States. For privacy questions or requests, contact us at support@transovo.ai.

2. Information we collect

Depending on how you use the Services, we may collect the following categories of information:

Account and business information

When you sign up or configure a workspace, we collect information such as your name, work email address, password or authentication credentials, business name, business contact details, industry or use-case information, workspace settings, billing-related details when applicable, and information needed to support carrier, messaging, or payment registration.

Appointment and scheduling information

We collect appointment types, availability, staff assignments, booking rules, calendar preferences, appointment records, waitlist entries, booking-form responses, notes, and related scheduling metadata needed to operate appointment features.

Customer and contact records

Businesses using Transovo may input or collect information about their own customers, such as names, phone numbers, email addresses, appointment history, tags, preferences, and communications. We process this information to provide the Services on behalf of the business.

Communications and messaging data

If you use messaging features, we process phone numbers, message content, delivery status, inbox conversations, templates, campaign metadata, consent records, opt-out records, and related workflow or reminder metadata.

Payment and connected-account information

We do not store raw payment card numbers or card security codes. We may receive and store limited payment transaction metadata needed to associate a payment with an appointment, such as processor name, merchant or connected account identifier, payment transaction ID, amount, currency, status, refund status, and timestamps. If you connect Stripe or Square, we may store connected account identifiers, authorization status, and securely stored credentials or tokens necessary to operate the integration.

Calendar integration metadata

If you connect a supported calendar provider, we may access calendar identifiers, event metadata, busy/free information, and synchronization data needed for availability checking and event creation or updates as enabled by you.

AI requests and interactions

When AI-assisted scheduling or related features are used, we may process natural-language requests, booking context, and related interaction data reasonably necessary to interpret scheduling intent and provide the requested functionality.

Usage, device, and security information

We automatically collect technical information such as IP address, browser type, device type, pages or screens viewed, referring URLs, timestamps, approximate location derived from IP, diagnostic logs, and security-related events. We use this information for security, reliability, fraud prevention, and product improvement.

Support communications

If you email support@transovo.ai or otherwise contact us, we keep the content of that correspondence and any information you choose to include so we can respond and improve support.

Cookies and similar technologies

We use cookies and similar technologies that are needed to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling certain cookies may limit account or site functionality.

3. Appointment customer data

Businesses using Transovo may collect or maintain information about their own customers through booking pages, appointment records, messaging, and related tools. In those cases, the business is responsible for its relationship with those customers and for providing appropriate notices and obtaining any required consents. Transovo processes that information as a service provider on behalf of the business to provide scheduling, reminders, workflows, payments, and related functionality.

If you are an end customer of a business that uses Transovo, please contact that business first about your contact information, appointment details, or messaging preferences.

4. SMS Messaging Privacy

Transovo may collect your mobile telephone number, SMS messaging consent, opt-in and opt-out records, message content, and related messaging information when you participate in a Transovo text messaging program.

We use this information to provide the text messaging services you request, respond to your inquiries, provide customer-care and conversational communications, maintain records of your consent, process opt-out and help requests, prevent abuse, and comply with applicable legal and telecommunications requirements.

No mobile information will be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

We will not share your opt-in to an SMS messaging program with any third party for purposes unrelated to providing you with the services of that program. We may share information, including your SMS opt-in or consent status, with service providers that help us provide our messaging services, such as telecommunications carriers, messaging platform providers, and other vendors involved in delivering or supporting the requested messaging service. These service providers may use the information only as necessary to provide those services and not for their own marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance or contact us at support@transovo.ai.

Businesses using Transovo for their own messaging programs remain responsible for collecting, documenting, and maintaining valid consent before sending marketing or other commercial text messages where applicable. Having a phone number alone is not consent to receive marketing or other non-disclosed messaging.

See also our SMS opt-in documentation for the Missed Call Text Back consent flow.

5. Account phone verification and one-time SMS codes (2FA)

Transovo AI sends one-time verification codes to users who request them when signing in, verifying their phone number, or resetting their password. You may enter your mobile number during account registration, sign-in verification, at /sms-opt-in, or during password recovery at /forgot-password. Before requesting a code, you are informed that Transovo AI will send a one-time verification code by SMS; the message is sent only after you actively request it.

Sample verification message: “Your Transovo AIverification code is 123456. This code expires in 10 minutes. Do not share this code with anyone.” Opt-in disclosure: “Transovo AI: You requested SMS verification codes for your account. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.” Help reply: “Transovo AI Support: For assistance, visit transovo.aior email support@transovo.ai. Reply STOP to opt out.”

These messages are transactional. Your number will not be used for advertising, promotional campaigns, or unsolicited messages. We use it to confirm ownership of the device and to secure your account. See our Terms of Service for more detail.

6. Payment data

Raw payment card information is processed by Stripe, Square, or another supported payment processor and is not stored by Transovo. Transovo may receive and store limited transaction metadata required to associate a payment with an appointment, such as processor name, merchant or connected account identifier, payment transaction ID, amount, currency, status, refund status, and timestamps.

Merchant appointment payments are separate from fees a business pays Transovo for subscription or platform access.

Stripe and Square connection data

Businesses may authorize Stripe or Square connections to accept appointment deposits or payments. Transovo may store connected account identifiers, authorization status, and securely stored credentials or tokens necessary to operate the integration. For Square, access is limited to the scopes authorized by the seller during OAuth connection. Tokens and secrets are protected using the application's existing security controls.

7. AI processing

When AI-assisted scheduling or related features are enabled, user or customer scheduling requests may be processed by AI service providers to interpret scheduling intent and provide requested functionality. We aim to transmit only information reasonably necessary for the feature. AI use is subject to applicable vendor processing and privacy terms. We do not claim that third-party AI providers never retain any information unless contractually verified for a specific deployment.

8. Calendar data

If you authorize a supported calendar integration, Transovo may access calendar information necessary for availability or conflict checking and for creating or updating events as enabled by you. Access is limited to the integration purposes you enable. You can disconnect calendar integrations through the product or provider settings where available.

9. How we use information

We use information to:

• Provide, operate, maintain, and improve the Services
• Process bookings, appointments, waitlists, and scheduling workflows
• Send and receive SMS, email, and related communications through enabled features
• Facilitate appointment deposits or payments through connected processors
• Support calendar synchronization and availability checking
• Provide AI-assisted scheduling and related functionality
• Create and manage accounts, workspaces, permissions, and authentication
• Detect, prevent, and investigate fraud, abuse, spam, or security incidents
• Provide customer support and send service-related notices
• Enforce consent, opt-out, and messaging compliance workflows
• Analyze aggregated or de-identified usage to improve product performance
• Comply with law, carrier rules, processor requirements, and enforceable legal process

We do not sell personal information. We do not use customer contact lists uploaded by businesses to market Transovo products to those end customers.

10. How we share information

We may share information in these situations:

• Service providers and processors. Hosting, infrastructure, email, analytics, payment processors, telecommunications and messaging providers, AI providers, calendar providers, security vendors, and other partners that process data for us under contractual obligations and only as needed to provide or support the Services.
• Messaging carriers and registries. Information required to deliver messages, complete verification, or meet carrier and industry messaging requirements.
• Business customers.Appointment and customer information may be shared with the business a consumer booked with or otherwise interacted with through that business's workspace.
• Workspace users. Workspace owners and authorized users can access the contacts, appointments, messages, and account data in their own workspace.
• Legal and safety. When we believe disclosure is required by law, regulation, legal process, or to protect the rights, safety, or property of Transovo, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

SMS and mobile-data reminder:No mobile information will be sold or shared with third parties for promotional or marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties, except with service providers as necessary to deliver the messaging services (see SMS Messaging Privacy).

11. Selling or sharing personal information

Transovo does not sell personal information. We also do not share SMS opt-in data or mobile messaging consent information with third parties for their own marketing or promotional purposes. Necessary sharing with service providers to deliver the Services is not a sale and is described above.

12. Retention

We retain account information for as long as your account remains active and as needed to provide the Services. Appointment records, messaging logs, consent records, payment metadata, and related workspace data may be retained for operational, security, dispute, and compliance purposes. We may keep limited records after account closure when required by law or needed to resolve issues, prevent abuse, or enforce our agreements. When retention is no longer necessary, we delete or de-identify information in the ordinary course of business.

13. Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure. You are responsible for protecting your account credentials and for limiting access within your organization to people who need it.

14. Your choices and requests

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you, or to object to or restrict certain processing. Account users can often update profile and business details directly in the product. For other requests, email support@transovo.ai. We may need to verify your identity before fulfilling a request. Some information may be retained when we have a lawful reason to keep it.

If you are an end customer of a business that uses Transovo, please contact that business first about your contact information or messaging preferences. We process that data for the business that uploaded or collected it.

15. Children's privacy

The Services are built for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact support@transovo.ai and we will take appropriate steps.

16. International users

Transovo is based in the United States. If you access the Services from outside the United States, you understand that your information may be processed in the United States and other locations where we or our service providers operate.

17. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page and, when appropriate, provide additional notice through the Services or by email. Continued use of the Services after an update means you acknowledge the revised policy.

18. Contact us

[REDACTED] LLC
Woodbridge, Virginia, United States
Email: support@transovo.ai
Website: transovo.ai