Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between you and [REDACTED] LLC (“we,” “us,” or “our”) and govern your access to and use of transovo.ai, our software platform, and related products and services (the “Services”).

By creating an account, accessing the Services, or clicking to accept these Terms, you agree to them. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree to these Terms, do not use the Services. Our Privacy Policy and Acceptable Use Policy are incorporated into these Terms by reference.

1. Who we are

[REDACTED] LLC is located in Woodbridge, Virginia, United States. We provide software that helps businesses manage customer communications, appointment scheduling, reminders, workflows, and related operations. We are a software provider. We are not a wireless carrier, payment processor, or the provider of the underlying services that our customers sell to their own customers.

Support and legal notices: support@transovo.ai.

2. The Services

Transovo provides a software platform that may include, depending on your plan and configuration:

• Online appointment scheduling and public booking pages
• Appointment availability, staff routing, and booking rules
• AI-assisted booking, rescheduling, and scheduling assistance
• SMS and email appointment reminders, confirmations, and related communications
• Appointment workflows and automation
• Team and staff scheduling, including round robin and shared availability
• Recurring appointments, group bookings, waitlists, and custom booking questions
• Connected calendar services and availability conflict checking
• Customer and contact management related to appointments
• Facilitation of deposits or payments through connected third-party payment processors
• Business messaging, campaigns, inbox, and related communication tools

Features may vary by plan, workspace configuration, carrier or provider approval, connected integrations, and product availability. We may add, change, or discontinue features over time.

Transovo does not guarantee that every message will be delivered, every appointment will be attended, every payment will succeed, or every integration will remain available. Delivery and performance can be affected by carriers, processors, networks, user devices, third-party outages, and other factors outside our reasonable control.

3. Business and merchant responsibility

If you are a business using Transovo, you are responsible for the products and services you offer to your own customers. Transovo does not provide the underlying appointment, professional, medical, beauty, home-service, or other service that your customers book. You are solely responsible for:

• Your service descriptions, pricing, taxes, and availability
• Your cancellation, refund, rescheduling, and no-show policies
• Compliance with laws and regulations applicable to your business and industry
• Customer disputes relating to the actual services you provide
• The accuracy of information you publish in booking pages, reminders, and communications

4. Appointments

Businesses configure their own appointment types, availability, staff, locations, prices, booking questions, policies, and payment requirements. Customers may book, cancel, or reschedule subject to the policies configured by the business and the functionality enabled in the Services.

Transovo provides software tools to manage appointments and related communications. We do not guarantee attendance, revenue, staffing outcomes, calendar accuracy in every circumstance, or customer behavior.

5. AI features

Transovo may use artificial intelligence to interpret natural-language scheduling requests, assist with booking, rescheduling, cancellation, and related customer interactions. AI output is assistive and may be incomplete or inaccurate. Authoritative availability, booking rules, payment requirements, and confirmation status come from the scheduling system and configured business settings, not from generated AI text alone.

You remain responsible for reviewing important business and customer information. Transovo may use third-party AI service providers to process requests as reasonably necessary to provide AI-enabled features. AI features do not replace your responsibility for lawful messaging, consent, pricing, and service delivery.

6. SMS Messaging Terms

Transovo SMS Messaging Program

Transovo provides conversational and customer-care SMS messaging related to consumer inquiries. As part of Transovo's Missed Call Text Back service, a consumer may call a business and, if the call is unanswered and forwarded to Transovo, be offered the option to receive a text message from Transovo regarding that inquiry.

Participation in the Transovo SMS messaging program is optional. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Consent and Opt-In

When prompted by the Transovo IVR, you may consent to receive SMS messages by pressing 1 after hearing the SMS consent disclosure.

By pressing 1, you consent to receive conversational and customer-care SMS messages from Transovo concerning your inquiry.

If you do not press 1 or you hang up, you will not be enrolled in the SMS messaging program and no opt-in SMS message will be sent. Your Press-1 consent is recorded and stored.

Acceptance of these Terms and Conditions or our Privacy Policy does not by itself constitute consent to receive SMS messages. SMS consent is obtained separately through the opt-in process described above. See opt-in documentation for the flow diagram.

Message Frequency

Message frequency may vary depending on your inquiry and your interaction with the messaging service.

Message and Data Rates

Standard message and data rates may apply.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP.

After you opt out, you will receive confirmation that you have been unsubscribed and no further SMS messages will be sent unless you subsequently provide new consent where permitted.

Help and Customer Care

Reply HELP for help.

You may also contact Transovo at support@transovo.ai or through the contact information provided on the Transovo website for assistance.

Supported Carriers and Message Delivery

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your wireless carrier's network availability and other factors outside Transovo's control.

Privacy

Your participation in the Transovo SMS messaging program is subject to the Transovo Privacy Policy.

Mobile information will not be sold or shared with third parties for promotional or marketing purposes. SMS opt-in data and consent will not be shared with third parties for purposes unrelated to providing the messaging service.

Promotional or marketing SMS sent by businesses through other Transovo features requires the appropriate consent and disclosures. Businesses using Transovo must comply with applicable messaging laws, carrier rules, CTIA and provider requirements, and Transovo policies. You may not use the Services for spam, purchased lists, unlawful unsolicited messaging, or messaging without valid consent.

Account phone verification and one-time SMS codes

Transovo AImay send one-time verification codes when users request them for sign-in, phone-number verification, or password recovery. Codes are sent only after a user actively requests them. Sample verification message: “Your Transovo AIverification code is 123456. This code expires in 10 minutes. Do not share this code with anyone.” These messages are transactional and are not used for unrelated advertising.

7. Email communications

Email confirmations, reminders, and other service-related messages may be sent as part of appointment and account functionality. Marketing email requires applicable consent or another lawful basis. Businesses are responsible for lawful recipient lists, content, and unsubscribe compliance for messages they send through the Services.

8. Appointment payments

Transovo may allow businesses to connect third-party payment processors such as Stripe and Square to collect deposits or full payments in connection with appointments. In that model:

• The connected business is the merchant or provider of the underlying service.
• Payment processing is performed by the selected third-party processor, not by Transovo.
• Transovo does not store raw card numbers or card security codes.
• Businesses may configure deposit or full-payment requirements subject to processor and account status.
• Processor terms, fees, verification, settlement timing, chargebacks, and restrictions apply separately.
• Transovo is not responsible for processor holds, account restrictions, settlement delays, chargebacks, or processor outages except to the extent required by law.
• Refund and cancellation obligations are governed by the business's stated policies and applicable law.
• A business authorizes Transovo to perform only the payment-related actions reasonably necessary to provide the connected integration, such as creating appointment-related checkout sessions or payment records permitted by the connection.

Merchant appointment payments are separate from fees you pay Transovo for subscription or platform access. Paying Transovo for software does not itself complete an appointment payment to a business's customer.

Stripe

Businesses may connect their own Stripe account through Stripe Connect. Stripe may require identity and business verification. Stripe's own terms and privacy practices apply. By connecting Stripe, a business authorizes Transovo to create and manage appointment-related payment transactions permitted by the connection.

Square

Businesses may connect their own Square seller account through OAuth. The merchant explicitly authorizes the permissions requested during connection. Transovo accesses only the Square resources required to provide the enabled payment functionality. Square's own terms and privacy practices apply.

9. Calendar integrations

You may authorize supported calendar providers. Where enabled, Transovo may read busy/free information and create or update events for scheduling and conflict checking. You control connected calendars and permissions. Third-party calendar provider terms also apply.

10. Accounts and eligibility

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding login credentials and for activity under your account. Notify us promptly at support@transovo.ai if you believe your account has been compromised.

You must be able to form a binding contract under applicable law. The Services are intended for business use unless a specific product feature clearly states otherwise.

11. Fees, billing, trials, and subscriptions

Paid plans, usage charges, number fees, or other pricing terms may apply to your Transovo subscription or platform usage. If you purchase a paid plan, you agree to pay the fees described at checkout or in your order. Fees are generally non-refundable except where required by law or expressly stated by Transovo in writing. We may change pricing with notice for future billing periods. Failure to pay may result in suspension or termination.

Free trials, promotional access, or feature availability may vary by plan and configuration. Any trial or free-access terms presented at signup or in-product apply to your account. Merchant appointment payments collected through connected processors are not Transovo subscription payments.

12. Messaging compliance and your responsibilities

You are solely responsible for:

• The content of messages you send through the Services
• Maintaining lawful consent for each recipient you message
• Honoring STOP, HELP, and other required opt-out or help keywords
• Keeping records of how and when consent was obtained
• Complying with applicable laws, carrier rules, and industry guidelines
• Ensuring your use matches the campaign and brand information you submit for verification

U.S. application-to-person messaging may require carrier or registry verification. Messaging access may remain limited until verification is complete.

13. Acceptable use and prohibited conduct

You must follow our Acceptable Use Policy. Without limiting that policy, you may not use the Services to:

• Violate law or third-party rights
• Send spam, phishing, harassment, or deceptive content
• Use purchased, scraped, or unlawfully obtained contact lists
• Commit fraud or impersonate others
• Access accounts or data without authorization
• Abuse payment services or attempt to circumvent processor rules
• Interfere with the Services or bypass consent, opt-out, or security controls
• Use malicious automation or attempt unauthorized access to integrations

We may investigate suspected violations and suspend or terminate access when we reasonably believe these Terms or the Acceptable Use Policy have been violated.

14. Customer data

As between you and Transovo, you retain rights to the contact lists, appointment records, message content, and other business data you submit to the Services (“Customer Data”). You grant Transovo a limited license to host, process, transmit, and display Customer Data as needed to provide, secure, and support the Services and comply with law.

You represent that you have all rights and consents needed to upload Customer Data and to communicate with the people you message or book. End-customer preferences and personal information remain your responsibility as the business communicating with them.

15. Third-party services

The Services may depend on third-party providers, including payment processors such as Stripe and Square; telecommunications carriers and messaging platforms; email providers; calendar providers; AI providers; hosting and infrastructure vendors; and verification or registry partners. Those parties have their own terms, privacy practices, and availability constraints. Transovo is not responsible for outages, filtering, account decisions, or actions by third parties outside our reasonable control.

16. Intellectual property

The Services, including software, interfaces, branding, documentation, and related materials, are owned by Transovo or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription or account term, subject to these Terms.

17. Confidentiality

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care.

18. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANSOVO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, PERFECT AI OUTPUT, OR THAT EVERY MESSAGE OR PAYMENT WILL SUCCEED.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANSOVO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANSOVO'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO TRANSOVO FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID ANY AMOUNTS.

20. Indemnification

You will defend, indemnify, and hold harmless Transovo and its officers, directors, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Data, your messages, your appointment or payment practices, your consent practices, your violation of law or carrier rules, or your breach of these Terms or the Acceptable Use Policy.

21. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, if required by a carrier, processor, or provider, if needed to protect the Services or other users, or if your account remains inactive or unpaid. Upon termination, your right to use the Services ends. Provisions that by their nature should survive termination will survive.

22. Changes to the Services or Terms

We may update the Services and these Terms from time to time. When we update these Terms, we will revise the effective date above and may provide additional notice. Continued use after the updated Terms take effect constitutes acceptance. If you do not agree, you must stop using the Services.

23. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Subject to applicable law, exclusive venue for disputes arising out of these Terms will lie in the state or federal courts located in Virginia, and you consent to personal jurisdiction there.

24. Miscellaneous

These Terms are the entire agreement between you and Transovo regarding the Services and supersede prior agreements on that subject. If any provision is found unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

25. Contact

[REDACTED] LLC
Woodbridge, Virginia, United States
Email: support@transovo.ai
Website: transovo.ai